We provide a range of technical consultancy and project management services for water utilities aimed at optimising the management and operation of public water supply and distribution systems. The company specialises in the field of non-revenue water management and has proven ability in this field through all phases of the project cycle from investigation, analysis, design, development, planning and through to implementation.

Our services are provided primarily to clients in the public sector across both national and international boundaries. We aim to be at the forefront of our specialised field so that we can provide our clients with up-to-date and appropriate solutions that are provided in a cost-effective manner by qualified and motivated professional staff.

Water Loss Control Programs

Our extensive NRW expertise allows us to develop and design fully costed water loss control programs that will guide you to achieving cost effective water loss recovery.

We do not adopt one-size fits-all solutions. We develop programs that are specifically tailored to suit the needs of the water utility, taking into account all the water loss fundamentals. 

Water Audits

We have been at the forefront of providing comprehensive water audit services to operators of public water supply systems. Our experienced personnel use the latest methodologies that are prescribed by the International Water Association and the American Water Works Association. 

We place particular emphasis on the validation of data used in the water audit and use statistical techniques to develop confidence grades for the audit results. Rigorous testing of the data ensures that your audit results are as accurate as possible.

NRW Reduction

Quite simply, Non-Revenue Water (NRW) is the difference between the volume of water you produce and the volume of water you sell. The new water audit techniques now allow for significant improvement in understanding the components of NRW. This in turn allows for the design and implementation of the most appropriate remedial strategy to reduce NRW down to acceptable levels.

We have proven capability in delivering NRW reduction, having both designed and implemented successful NRW reduction projects. Whether your NRW is due to apparent losses from under-recording customer meters or due to real losses from a backlog of undetected leaks, we have the experience to both develop the right strategy and to implement the required remedial actions.

Leak Detection

As most water distribution operators know, the vast majority of pipe leaks are hidden underground and do not manifest themselves in an obvious way at the surface. This is where the skill and experience of a leak detection crew becomes invaluable. 

Using the latest state-of-the-art leak noise correlation equipment, our skilled leak detection personnel are able to provide comprehensive leak detection services in the most demanding of circumstances.

Revenue Enhancement

Water utilities always face pressure not to raise water rates and yet every year those same water utilities are losing millions of dollars due to un-billed and/or incorrectly billed water, sewage and storm-water services.

We provide specialised services to assist water utilities to recover lost revenue by analysing all aspects of the revenue generation process including inaccuracies or deficiencies in customer billing, water meter reading procedures, rate discrepancies, sewer exclusions, malfunctioning meters, illegal water consumption and unlisted services.

Using proprietary database technology, we can identify all problem accounts with revenue enhancement potential provides the recommended course of action to recover the lost revenue. Further field testing can also be carried out for those customers identified with potentially incorrect meter sizes for the customer demand profile.

Hydraulic Modelling

With our years of proven experience, we are able to deliver comprehensive modelling expertise, training and capability in:

  • Network system optimisation
  • Asset Management studies for Capital investment planning
  • Trunk and Raw Water Mains strategy – operation, optimization and investment requirements
  • Operational planning
  • Pressure investigations
  • District meter and pressure management schemes
  • Full fieldwork and data-logging capability

Our extensive experience includes implementation and use of various hydraulic modelling packages:

  • EPANet
  • InfoWorks WS
  • H2OMap
  • WaterCAD/GEMS
  • SynerGee
  • Bentley WaterGEMS


We have developed NRWManager, a comprehensive, holistic, cloud-based data analysis, viewing and reporting system for management of NRW. 

The system integrates with all major data logging products, SCADA system data, customer billing system data and corporate GIS data to provide an automated, easy-to-use, system for viewing, analysing and reporting on all forms of water distribution data.

The software provides instant online access to water distribution data, anytime, anywhere and on any internet-connected device including, desktop PC, laptop PC, tablets and smartphones.

© 2022 Waterframe Limited. All rights reserved.